Q. Why is the water flow pressure low or stopped flowing?
A. Clean the internal parts of the pump. The below video shows how to clean the pump.
Q. Where can I order a replacement pump and how do I install it?
A. Pumps can be ordered from the Accessories page. The below video shows how to remove and install a fountain pump.
Q. Are the Fountains dishwasher safe?
A. No, please hand wash with soap and water only
Q. How often should I clean the fountain?
A. The fountain should be cleaned at least once per week to ensure the fountain is in optimum working condition.
Q. Can I use the Fountain outdoors?
A. No, the fountain is rated for indoor use only
Q. How often should I change the filters?
A. Filters should be changed every 30-45 days to maintain water quality and the fountains performance.
Q. What size filters does the 1Liter Mini Fountain and 2L Fountain use? Where can I find them?
A. 3.5" L x 2.25" W x .50" H. These filters can be ordered here: https://dogness.us/products/water-fountain-filters-for-1-and-2l-fountain
Q. What size filters does the 3.2 Fountain Plus use? Where can I find them?
A. 5.18" L x 2.25" W x .50" H. These filters can be order here:https://dogness.us/products/water-fountain-filters-for-3-2l-fountain
Q. I need additional help with my fountain, what should I do?
A. Call or email us 9AM - 6PM (CST), M-F at 833-364-6337. Email: email@example.com